Questions & Answers
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INFORMATION
Place du Marché Neuf,
67000 Strasbourg,
France
+33 7 56 87 47 91
Do you have questions about how we can help your business? Send us an email and we will contact you shortly.
Frequently Asked Questions
Q: What is TeslaPimp?
A: TeslaPimp is an online store that specializes in customizing Tesla. We offer premium products to improve the look and performance of your Tesla.
Q: What types of products do you sell?
A: We sell a variety of products for Tesla, such as custom rims, body kits, interior and exterior accessories, taillights, license plate lights, tire pressure sensors and much more.
Q: Do my products come with a warranty?
A: Yes, all our products are covered by a 12-month limited warranty from the date of purchase. If you encounter a problem with a product, please contact us and we will endeavor to resolve the issue as quickly as possible.
Q: Do you offer installation for your products?
A: We do not offer installation for our products, but we can recommend professional installers in your area. We are also available to answer your questions and provide installation advice if required.
Q: How do I place an order on your website?
A: To place an order on our website, select the product you wish to purchase, add it to your cart, and then follow the on-screen instructions to complete your order. We accept payment by credit card, PayPal and bank transfer.
Q: Can I cancel or change my order?
A: If you need to cancel or change your order, please contact us as soon as possible. If your order has not yet been shipped, we may be able to cancel or change it at no additional cost.
Q: What are your delivery times?
A: Delivery times vary depending on the product and your location. We do our best to ship all orders within 2-3 business days of receiving the order. Delivery times vary from 5 to 15 business days, depending on your location.
Q: Do you accept returns?
A: Yes, we accept returns within 14 days of receiving your order. The product must be unused, in its original packaging and accompanied by all accessories. The return costs will be at your expense, except in case of defect of the product or error on our part.
Q: How can I contact you if I have questions or concerns?
A: If you have any questions or concerns, please contact us via our contact form on our website or by email at support@teslapimp.com. We will do our best to answer you as soon as possible